information we collect from you
Account and profile information
When first accessing the App, you will have to create an account on the App (the “Account”) and fill in information about you. You will be able to register on the App via your Google Account/Apple ID or manually by providing your email address and creating a password. We process the following data points during registration:
an KYG user ID assigned to you;
when registering through Google/Apple: a unique ID assigned to you by the chosen provider.
The provider may also collect your device usage patterns to verify your identity while you are accessing the App. We do not have access to this data.
If you registered your Account previously by providing your phone number, we will continue to process this information as a part of your Account and profile information.
We use the Account and profile information to:
create and maintain your Account;
contact you regarding the work of the Company or your Account;
upon receiving the consent from you, to send you marketing or promotional materials;
interpret your daily condition in conjunction with other data provided by you.
We will store these categories of data for as long as you have the Account with us and 30 days after you delete your Account. If you become inactive, we will delete or anonymize your information 3 years after your last user session.
We process your communications exclusively to allow you to exchange the messages and, where necessary, provide technical support to you.
We store your interactions with other users in the same way as we do for the Account and profile information.
Traffic and crash report data
As we are continuously testing the App and/or the Website, certain traffic and crash data is collected automatically. The data categories we receive include:
the status of your invitation to the App and/or the Website (if you received one);
the date and number of times you installed our App and/or the Website;
the date when you deleted the App and/or the Website;
the number of times you used the App and/or the Website;
the duration of the sessions;
the number of the App and/or the Website crashes;
information about your terminal equipment (phone) operating system version, the App version installed on your device, the model of your device, your device language, type of CPU for your device, storage space available, battery level, screen resolution;
your carrier and time zone;
screenshots and comments you share when providing the feedback to us;
crash log.
Within the App and the Website, the following activities are tracked:
the date and time when the Users register their Accounts and filled out their profiles;
how the Users interact with the data provided by other Users;
when the Users log out.
Push notifications
We use push notifications (mobile push notifications, web push notifications, in-app messaging, alerts, etc.) to your terminal equipment (e.g., a computer or phone). We use push notifications within our App for a number of purposes. For example, we may send you push notifications regarding the use of the App or in case your Partner interacts with you via the App.
Communication with us
Through the contact form given within the App, we collect the Users’ feedback and provide technical support if you have any inquiries regarding the work of the App. We use this information to provide you with the help you might need, fix and improve our Services, and analyze our efficiency in marketing and product efforts, including by creating statistics of inquiries.
We will store the collected information for our legitimate interests and further analysis for 6 months after the last communication with you.
legal basis for processing
(for the Users from the EU/EEA)
Performance of contract
We process your Account and profile information, data about your condition, sizes data, interaction with the Partners, push notifications, requests for technical support, and log information to provide you with the App Services according to the Terms and Conditions. Without this information, we would be unable to provide you with the App functionality as the condition tracking, interpretation, and its sharing with the Partners strongly depends on the User indicators.
Your consent
For the emails with our newsletters, announcements, and other offers (marketing emails), we will obtain the consent from you, which serves as a legal base for the processing of your information.
You can withdraw your consent at any time by contacting us directly at: www@gokyg.com.
The withdrawal will not affect the lawfulness of processing based on your consent given before. You can also opt out from the email subscription by clicking the appropriate button in our emails to you
Legitimate interests
For improving our App and marketing activities, we process statistics of your activity and your requests for support. We can also send you occasional emails with our updates or new products/services, and other emails for the information purpose.
We may also store certain information, such as information about your payments, to comply with legal obligations in our jurisdiction. As this activity is governed by the non-EU laws, the applicable legal basis is our legitimate interests.
You can opt out of email subscription by clicking the appropriate button in our emails to you.
third-party access to information
Analytics, cloud storage, and CRM
To analyze our efficiency and conduct marketing research, we use (or will use in the near future) the services of analytics providers and client relationship management software. As for the storage, your information is being stored using the services of a cloud provider, who ensures the secure storage of the data in accordance with the industry standards.
When using the analytics services, we collect details of the use of the App and/or the Website, which includes traffic data, location data, length visit, and other communication data.
Non-personally identifiable information is collected and processed, among other services, by Google Analytics in an anonymized and aggregated way to improve our App and/or the Website usability and for marketing purposes. Google Analytics is a web analytics service that tracks and reports user traffic on apps and websites. Google Analytics uses the data collected to track and monitor the use of our App and the Website. This data may also be shared with other Google services. For more information on the privacy practices of Google, you can check its Policies at: www.google.com/analytics/policies/.
Other disclosures
In addition to the disclosures for the purposes identified before, we may disclose information about you:
to our affiliated companies;
to our contractors, service providers, and other third parties that we contract with to support our business, and who are bound by contractual obligations to keep personal data confidential and to use it only for the business purposes for which we disclose it to them;
if we are required to do so by law, in connection with any legal proceedings or to establish, exercise or defend our legal rights; and
in case we sell, license or otherwise assign our company, corporate rights, the App and/or the Website or their separate parts or features to third parties.
We will disclose your personal data for the purposes stated afore only to those third parties which provide the same or equal protection of user data as stipulated in this Privacy Policy. Except as provided in this Privacy Policy, we will not sell, share or rent your information to the third parties.
Your Rights
You have a right to access your personal data, withdraw your consent for data processing, obtain the information whether or not your personal data is being processed and request the correction, updating or deletion of incorrect or/and inaccurate data by contacting us at: www@gokyg.com.
EU/EEA Users
If you are a resident of the European Union (EU) or European Economic Area (EEA), you may exercise the GDPR rights regarding your personal data. In particular, you have the right to:
Access your information. You have the right to know if we process your information, obtain disclosure regarding certain aspects of the processing, and obtain a copy of the information undergoing processing;
Object to the processing of your information. If we process your information in our legitimate interests, e.g., for direct marketing emails or for our marketing research purposes, you can object against it. We will consider your request and, if there are no compelling interests to refuse it, stop the processing for such purposes;
Verify your information and seek its rectification. If you find that we process inaccurate or out-of-date information, you can verify the accuracy of your information and/or ask for it to be updated or corrected;
Restrict the processing of your information. When you contest the accuracy of your information, believe we process it unlawfully or want to object against the processing, you have the right to temporarily stop the processing of your information to check if the processing was consistent. In this case, we will not process the information for any purpose other than storing it until the circumstances of restriction cease to exist;
Withdraw your consent to the processing of your personal information if such processing is based on consent (this will not affect our right to process your personal data up until such time as you provide us with notice that you no longer consent);
Ask us to delete/destroy/otherwise remove your information. If we are not obliged to keep the data for legal compliance, we will remove your information upon your request; and
Ask us to transfer your information to another organization if we process the information based on your consent or on the necessity to perform the contract.
You can formulate such requests or send further questions on data protection by contacting us at: www@gokyg.com.
If you believe that our use of personal data violates your rights, or if you are dissatisfied with a response you received to a request you formulated to us, you have the right to lodge a complaint with the competent data protection authority of your choice.
California Users
If you are a California resident, you may exercise the California Consumer Privacy Act (CCPA) rights regarding your personal information. In particular, you have the right to:
know what personal information is being collected about you and access your personal information;
delete your personal information;
request that we disclose:
- categories of your personal information that have been collected;
- categories of sources used in collection;
- business or commercial purposes for collecting;
- categories of third parties with whom we share personal information;
- categories of personal information that has been sold and the categories of third parties to whom each category of personal information was sold;
- categories of personal information that has been disclosed for a business purpose (transferred) and the categories of third parties to whom each category of personal information was transferred;
- specific pieces of personal information that has been collected about you;
opt out from sharing your personal information with third parties;
not be discriminated against these rights.
We do not sell (as such term is defined in the CCPA) the personal information we collect about you and will not sell it without providing a right to opt out.
Please see more at: https://oag.ca.gov/privacy/ccpa.
You can formulate such requests or channel further questions on data protection by contacting us at: www@gokyg.com.
children’s privacy
We do not aim any of our Services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
use of cookies
A cookie is a small text file that is downloaded onto your terminal equipment (e.g., a computer or phone) when you access our Website. It allows us to recognize your device and store some information about your preferences or past actions.
There are two main types of cookies: session cookies and persistent cookies. Session cookies are erased when you close your browser or mobile application. Persistent cookies remain on your device for a predefined period. We use session cookies, persistent cookies and other similar technologies (“cookies”).
More specifically, we may use the following types of cookies
strictly necessary cookies – to enable the work of the Website and provide the Users with a usable interface (on the grounds of necessity to provide you with the Services). The Website cannot function properly without this type of cookies. These cookies do not store any personally identifiable information;
analytics cookies – these cookies allow us to count visits and traffic sources, so we can measure and improve the performance of the Website. They help us see how visitors move around the Website. All information these cookies collect is aggregated and therefore anonymous;
functional cookies – these cookies enable the Website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to the Website;
targeting cookies – may be set through our Website by our advertising partners. They can be used by these third parties to build a profile of your interests based on the browsing information they collect from you, which includes uniquely identifying your browser and terminal equipment.